Rental Agent

Carolina, Puerto Rico, Puerto Rico
Full Time
Rental Carolina
Experienced

Cabrera Renta diaria está en búsqueda de Rental Agent para nuestro equipo de trabajo. Debe  conocer la operación a modo de orientar y dar servicio al cliente desde que solicita el servicio vía telefónica u online hasta el recibo final de la unidad. Debe asegurarse de procesar todos los pagos y créditos necesarios al cliente, coordinar y ayudar al Detailer en todas las gestiones con el cliente, asegurando un servicio de excelencia y satisfacción al cliente.

El candidato ideal debe tener experiencia previa en servicio al cliente y ser bilingue. 

Responsabilidades

  1. Proveer apoyo a cliente a tiempo y efectivamente
  2. Manejar de teléfono
  3. Manejar programa de reservaciones
  4. Instruir a clientes sobre requisitos de renta
  5. Actualizar reportes de disponibilidad de rentals
  6. Manejo de venta de productos
  7. Preparar contratos de renta de manera precisa
  8. Inspeccionar unidades al momento de recibir y entregar
  9. Asegurar autos se reciban adecuadamente
  10. Cerrar y cobrar contratos
  11. Asegurar un buen servicio al cliente
  12. Asegurar tienda este presentable y organizada para clientes
  13. Coordinar junto a lavador para asegurar pronta limpieza de unidades
  14. Deberá mantener comunicación directa con Director de Rentals
  15. Fomentar la buena comunicación y trabajo en equipo.
  16. Cualquier otra tarea o función necesaria para el buen funcionamiento de departamento y la empresa.

Requisitos

  • Bachillerato en Administración de Empresas ó su equivalente en experiencia.
  • Al menos dos (2) años de experiencia previa en Servicio al cliente. 
  • Excelentes destrezas matemáticas y habilidades de comunicación. 
  • Conocimiento básico en CRM de ventas, principalmente en programas de computadora en el área de Microsoft Office (Word, Excel, Outlook, Power Point).
  • Habilidad para trabajar con conceptos matemáticos, fundamentos básicos.  Dominio tanto oral como escrito del español e inglés.
  • Debe tener la licencia de conducir vigente para que debe estar disponible para entregar o recibir vehículos rentados con los clientes.

Cabrera Auto es una industria líder en venta, alquiler y servicio de autos en Puerto Rico con mas de 50 años en Puerto Rico. Nuestra cultura organizacional es una de crecimiento e innovación. Siendo nuestro enfoque primordial el servicio al cliente.

Beneficios:

  • Plan Médico
  • 401k
  • Vacaciones
  • Enfermedad
  • Seguro de Vida
  • Bono de Navidad
  • Pay Plan (si aplica al puesto).
  • Nuestros empleados también pueden disfrutar de descuentos en nuestros productos.

Patrono con Igualdad de Oportunidad de Empleo/Acción Afirmativa.

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