Oficial de BDC (CSR) - Servicios

Arecibo, Puerto Rico, Puerto Rico
Full Time
BDC- Servicios
Experienced

 Cabrera Auto está en búsqueda de Oficial de BDC (CSR) - Servicios para nuestro equipo de trabajo.

El candidato ideal debe tener experiencia en call center.

 El (la) Oficial de BDC Servicio es responsable de coordinar citas para los departamentos de servicios para así aumentar el volumen de clientes. Cumplir con los objetivos y estándares de la empresa, mediante el manejo óptimo de los recursos de la organización. Adicional deberá asegurar la calidad del servicio en cada cliente atendido y asegurar la experiencia positiva y el seguimiento continuo de cada cliente.

Responsabilidades:

  1. Responsable de recibir llamadas de clientes de servicio, orientarlos y coordinar citas diariamente.
  2. Responsable de registrar cada llamada recibida o realizada en el CRM (DealerFX, CDK y Dealersocket).
  3. Requiere contestar el teléfono, recibir, procesar y enviar emails. 
  4. Responsable del uso del libreto y power tracs en cada llamada para asegurar la excelencia en el servicio al cliente. 
  5. Ejecutar las estrategias para generar volumen de llamadas y tráfico.
  6. Deberá persuadir a los clientes en cada llamada para convertirla en una oportunidad.
  7. Responsable de asegurar la justa distribución de citas por asesores.
  8. Responsable de realizar el 100 % de las llamadas y textos de confirmaciones de citas, clientes que no llegaron, clientes con órdenes de piezas y de campañas asignadas.
  9. Responsable de brindar seguimiento a cada oportunidad con el fin de crear una relación a largo plazo.
  10. Deberá mantener la ética profesional en todo momento y ante cualquier situación.
  11. Deberá tener un entendimiento sólido de los productos de la compañía.
  12. Responsable de monitorear y cumplir diariamente los resultados de las metas, basadas en los indicadores claves de BDC.
  13. Deberá mantener comunicación directa con el Gerente de BDC.
  14. Fomentar la buena comunicación y trabajo en equipo.
  15. Cualquier otra tarea o función necesaria para el buen funcionamiento del departamento y la empresa.
  16. Otras tareas o asignaciones generales o no especificas pudieran ser requeridas para lograr la efectividad y resultados del Departamento de BDC.

Requisitos:

  • Grado Asociado/Bachillerato en Administración de Empresas ó su equivalente en experiencia. Al menos dos (2) años de experiencia previa en Servicio al cliente.  Excelentes destrezas matemáticas y habilidades de comunicación.  Conocimiento en CDK, principalmente en programas de computadora en el área de Microsoft Office (Word, Excel, Outlook, Power Point).
  • Habilidad para trabajar con conceptos matemáticos, fundamentos básicos. 
  • Dominio tanto oral como escrito del español e inglés.
  • Este puesto no requiere supervisar a otros empleados. Reporta directamente al Gerente de BDC Servicios/Ventas.

Cabrera Auto es una industria líder en venta, alquiler y servicio de autos en Puerto Rico con más de 50 años en Puerto Rico. Nuestra cultura organizacional es una de crecimiento e innovación. Siendo nuestro enfoque primordial el servicio al cliente.

Beneficios:

  • Plan Médico
  • 401k
  • Vacaciones
  • Enfermedad
  • Seguro de Vida
  • Bono de Navidad
  • Pay Plan (si aplica al puesto).
  • Nuestros empleados también pueden disfrutar de descuentos en nuestros productos.

Patrono con Igualdad de Oportunidad de Empleo/Acción Afirmativa.

 

Share

Apply for this position

Required*
Apply with Indeed
We've received your resume. Click here to update it.
Attach resume or Paste resume
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status


Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 04/30/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Please check one of the boxes below:

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Human Check*